Terms and Conditions

General Terms and Conditions

Access to and use of www.keolife.co.uk also referred to as “website” and the products and search services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of these terms, conditions and notices, without modification. KeoLife ltd reserves the right to change, modify these terms and conditions. By using the Website, you are agreeing to all of these terms and  conditions and notices, without modification. Furthermore, you acknowledge that the Terms of Service may be updated by us from time to time. This Website also contains links to other Websites, Web pages and services, which are not operated by www.keolife.co.uk Your use of such Linked Sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site.

Delivery Terms and Conditions

  • All orders will be shipped on the SAME/NEXT Working Day upon the receipt of payment. To process your order quickly and correctly, please provide us your full delivery address including post code/zip code, county/province name. Please also remember to leave your contact number and email address.
  • Orders placed before 1 PM will be shipped on the SAME WORKING DAY and orders after 1 PM will be shipped on the NEXT WORKING DAY. (Please Note: Working Days Exclude Weekends and Bank Holidays).
  • Once the order has been dispatched, the delivery address cannot be changed and therefore, please message us on checkout if you want us to ship your order to a different address.
  • For International Orders: Please note that delays can occur in customs, and these delays are beyond our control
  • Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
  • It is highly recommended that your delivery address is the same as your billing address. Delivery will be subjected to fraud risk assessment and the order could be sent to your billing address if the risk of fraud is anticipated high.
  • Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
  • For any queries regarding simply call us or email us and we promise to help you in the best possible way.

Return Policies

  • Here at KeoLife we are committed to ensure you get the best products and service from us.
  • If for any reasons you are not satisfied with our products, unopened bottles may be returned to us for a FULL/PARTIAL REFUND in their original packaging/conditions within 48 hrs of receipt due to the short life of our fresh products.
  • Before returning your item/s please contact KeoLife customer service either by telephone or e-mail at info@keolife.co.uk including the order number. This will help move the process along when the goods are received back to us. Upon receipt of the unopened item back to us in its original condition, we will process your refund within 5 working days.
  • All items returned must be in its original  bottle and original cardboard  i.e. Tamper proof still intact, same original shipping boxe.
  • No refund will be given if all bottles have been used. If all bottles have been opened, the postage for returning items will not be refunded and we take no responsibility for returned goods.
  • In order to ensure the safe RETURN of the products, be sure to contact us before sending it back, by emailing us at info@keolife.co.uk, We have the right to refuse to sign for the package if you send them back without our permission. Otherwise, you will be responsible for all the losses arising there from.
  • For any more enquires related to RETURNS OR EXCHANGES, please contact us through email  at info@KeoLife.co.uk.

 

May we please ask you to additionally note:

  1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original undamaged packing. The item must be without damage or use. All original packaging should accompany any returned item. We cannot accept returns for exchange or refund if such items have been opened from a sealed package All items will be inspected on their return to our warehouse. If the product or packaging is in any way missing or damaged, we cannot refund.
  1. That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail’s “Recorded Signed” service.
  2. We regret that outbound shipping, packing and insurance cannot be refunded. For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require. Under Keolife’s privacy policy we may disclose to third parties certain information contained in our Users’ registration applications, but we will not disclose your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998.

By making a request/order you are offering to purchase a product which we will accept to sell to you on above discussed Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays.

KeoLife is absolutely entitled to refuse any request made by you. When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of the goods, services or bid. It is your responsibility to inform us of any changes to these details as soon as possible. The cost of products and services may fluctuate. All prices advertised are subject to such changes.

Disclaimer of warranties

Unless expressly stated to the contrary to the fullest extent permitted by law Keolife.co.uk, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this web site or the linked sites, even if Keolife.co.uk had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

Except where expressly stated to the contrary all persons including their names and images, third party trademarks and images of third party products, services and locations featuring on the Keolife.co.uk web site are in no way connected, associated, linked or affiliated to Keolife.co.uk. furthermore, unless it is expressly stated on the Keolife.co.uk web site that a certain product, service or location is connected, associated, linked or affiliated to the makers, right owners or broadcasters (the “makers”) of a film or programme you should not make such an assumption, or rely in any way on the existence of such a connection, association or affiliation, by implication or otherwise. Any trademarks/names as may be featured on the Keolife.co.uk web site are owned by the respective trade mark owners and Keolife.co.uk claims no connection, association or affiliation with them. Where a trade mark (brand name) is referred to it is used to describe or identify the products, services or locations (the “goods”) or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme.

VAT & Tax Charges

VAT (Value Added Tax) is chargeable at 20% on all purchases from the UK. If you are a VAT registered company in parts of the EU you may be eligible for VAT exemption, please enter your VAT number in your account information. The buyer will be responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state.

Remittance Terms – Please note that all goods must be paid for in full before an order can be dispatched. Instant PayPal payments are taken instantly when an order is submitted therefore will be processed and sent out as soon as possible.

Payment & Currencies – All prices throughout our website are quoted in £ Great British Pounds Sterling. We accept most major credit & debit cards. Card Payments are processed immediately using the PayPal secure systems. NEVER send credit card details by e-mail or live chat as this is unsafe. Our online store includes a considerable level of security that is not included in e-mail.

Copyright – The design, text, graphics, images, applications, software, underlying source code and all other aspects are copyright of KeoLife Ltd. In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only and you must seek permission from KeoLife Ltd before doing so. No part of this web site may be reproduced or copied and images are property/copyrighted to KeoLife Ltd. and our partnered brands.

Governing law and jurisdiction

Upon entering the KeoLife Ltd site you are bound by these terms and conditions. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between keolife.co.uk and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.